Refund policy
At Velpure, we are committed to providing a great customer experience. Please review the following policy regarding returns, refunds, and our 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
Eligibility Requirements
To qualify for a refund under our 30-Day Money-Back Guarantee:
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Your return request must be submitted within 30 days of receiving your order.
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Proof of purchase is required.
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To allow customers to properly evaluate the product, one filter cartridge may be used during the 30-day trial period.
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The used filter cartridge does not need to be returned, as it has been installed and exposed to water during normal use.
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All other items included with the original order must be returned, including the tap filter housing, adapters, accessories, manuals, unused filter cartridges, and any other components supplied with the product.
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The tap filter housing must be completely dry before being returned. Please allow it to air dry thoroughly after use before packaging it for return to help prevent moisture damage during shipping. Returns received with excess moisture or water inside the housing may be refused or subject to a reduced refund if the condition of the product has been affected.
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The original product packaging must be returned.
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Only one filter cartridge may be used for testing purposes. Any additional filter cartridges included in the order must remain unused and be returned.
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Refunds may be reduced or denied if required items, unused cartridges, or the original packaging are not returned.
Return Shipping
Customers are responsible for all return shipping costs when returning products under the 30-Day Money-Back Guarantee.
We recommend using a tracked shipping service, as Velpure cannot be held responsible for items lost or damaged during return transit.
Refund Processing
Once the returned items have been received and inspected, any approved refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
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Your order number
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A description of the issue
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Clear photos showing the damage, defect, or incorrect item
Once the issue has been verified, Velpure will provide a replacement, exchange, or refund as appropriate.
For damaged, defective, or incorrectly supplied items, Velpure will cover all reasonable return shipping costs.
How to Request a Return
To initiate a return, please contact our customer support team with your order number and reason for the return.
Our team will provide instructions on how to return your item and the appropriate return address.
Contact Us
For enquiries, returns, refunds, or assistance with your order, please contact us at: