Shipping policy
Thank you for shopping with Velpure.
We are committed to delivering your order as quickly and efficiently as possible.
Shipping Locations
Velpure currently ships Australia-wide.
Processing Times
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be longer during peak periods, holidays, or promotional events.
Shipping Timeframes
Estimated delivery times:
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Metro Areas: 2–7 business days
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Regional Areas: 5–10 business days
Delivery times are estimates only and may vary depending on your location and courier service availability.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated as part of a promotion or free shipping offer.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. Velpure is not responsible for orders delayed, lost, or returned due to incorrect address information provided by the customer.
Delays
While we do our best to ensure timely delivery, Velpure is not responsible for delays caused by couriers, weather events, public holidays, or circumstances outside of our control.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or missing, please contact us at hello@velpure.com.au within 7 days of receiving your order so we can assist you.
Contact Us
For any shipping-related questions, please contact our support team at: